Privacy Policy for Ghana FixIt
Last Updated: October 26, 2025
1. Introduction
Ghana FixIt ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
Independence Notice: Ghana FixIt is an independent, citizen-driven platform and is not affiliated with, endorsed by, or operated on behalf of any government agency or department.
2. Information We Collect
Location Data
- GPS coordinates of reported infrastructure issues
- Used to identify and map problem locations in Ghana
Media Files
- Photos and videos you capture when reporting issues
- Used only for documenting the reported infrastructure problem
Usage Information
- App crash reports and error logs
- Feature usage patterns to improve the app
3. How We Use Your Information
We use the collected information to:
- Process and manage your infrastructure reports
- Improve the App's functionality and performance
- Diagnose and fix technical issues
- Provide customer support
Data Sharing
- Reports (description, location, and media files) may be shared or made visible to relevant public authorities or service providers to help address reported issues
- Audio recordings are transcribed and included with reports
- Contact details and personal information are NOT shared with government agencies
- Data is never sold to third parties
4. Data Storage and Security
- Your data is stored on secure servers in the cloud
- Data is encrypted during transmission
- We do not sell your personal information to third parties
- Only issue descriptions, locations, media files, and transcribed audio are shared with public authorities when necessary
- Contact details remain private and are not shared with authorities
5. Data Retention
- Active reports: Kept for 2 years or until resolved
- Resolved reports: Archived or deleted after 5 years
- Personal information: Deleted upon request
6. Your Rights
You have the right to:
- Request deletion of your submitted reports and associated data
- Contact us to request removal of your GPS location data and media files
7. Children's Privacy
Ghana FixIt does not knowingly collect information from children under 13. If we discover we have collected data from a child under 13, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy on our website.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
By using Ghana FixIt, you agree to this Privacy Policy.